SPLIT Assistant

Automated messaging assistant for the Instagram business account @tatti__o — SPLIT Digital Studio
Service is running

What this service does

This is a server-side application, not a consumer website. It answers enquiries that people send to the Instagram Direct inbox of our own business account: questions about our services, packages and prices.

• Answers are produced from a fixed internal knowledge base. The assistant does not invent prices, terms or availability.
• Complaints, refund requests and anything outside that knowledge base are handed to a human colleague, and the assistant stops replying in that conversation.
• If a member of our team replies manually, the assistant pauses so it never talks over a real person.
• Messages that are not customer enquiries — spam offers, job applications, story reactions — receive no automated reply.

Scope

The app serves exactly one Instagram account, our own. It is not offered to other businesses and access to it is not resold.

Endpoints

• /privacy — privacy policy (English and Ukrainian)
• /health — service health check
• /webhook — Meta webhook receiver (signed requests only)